Customer Experience

February 1, 2018
Two little words that can make a big customer impact

Two little words. One big customer impact.

As children, we’re taught that it’s good manners to say thank you. In fact, we say thank you all the time: when we’re given a gift; […]
February 1, 2018
Embrace the print buyer landscape

Embracing the new B2B buyer landscape to drive print business

January 12, 2018
Illustration

Capture the senses for an unforgettable print experience that sells

How many times have you heard the expression, you never get a second chance to make a first impression? I know. It sounds cliché, but it’s […]
January 9, 2018
Is the blame game costing you business

Is the “blame game” costing you business?

You know how the old saying goes: 80% of business comes from 20% of your customers. No matter what the size of your business, it should […]
January 8, 2018
children writing in notebook

Plot a course for sales success with a message that matters to millennials

I’m getting a little tired of reading about millennial this, and millennial that. I am the parent of four of them, one of whom is already […]
January 6, 2018
Books to read when you want to think smarter

Books to read when you want to think smarter

Books. From the time we’re babies, they surround us, with their bright pictures, big words and thick cardboard pages to chew on. Who doesn’t love a […]
January 5, 2018
Three AHA moments that defined Print 17

Three A-HA moments that defined Print 17

This was my first year attending Graph Expo during a “Print” year. For those of you who don’t know this, every 4 years Graph Expo is […]
January 4, 2018
How to maximize trade show lead generation success

How to maximize trade show lead generation success

As a veteran marketer, I have seen many shifts in the industry, from not staffing a trade show booth with sales people (their time is far […]
January 3, 2018
How to tap into your vendor network… and tap into profits

How to tap into your vendor network… and tap into profits

It’s easy to get wrapped up in the day-to-day business of the sales and marketing side of the business. And it’s easy to fall into a […]